This innovative, introductory-level course is designed to equip you with the knowledge and strategies needed to effectively handle high-conflict situations in legal disputes and business settings. Co-developed by world-renowned experts Bill Eddy and Megan Hunter, co-founders of the High Conflict Institute in the U.S., and Tania Sourdin, Head of School and Dean at Newcastle Law School in Australia, this course offers a unique opportunity to learn from the best in the field.

What students will learn from the course:

• Categorization and description of common high-conflict behaviors
• Understanding the causes and impacts of high-conflict behaviors
• Effective strategies for responding to high-conflict situations
• Development of advanced conflict resolution and problem-solving skills
• Techniques for de-escalation and managing high-conflict people
• Recognition of predictive behavior patterns in high-conflict individuals

Pre-requisites or skills necessary to complete the course:

This course is designed for beginners and does not require any specific prerequisites. However, a basic understanding of professional environments and interpersonal communication would be beneficial.

The course will cover:

• Definition and recognition of high-conflict behaviors
• Causes of high-conflict behaviors and their impact on individuals and workplaces
• The cycle of high-conflict and predictive behavior patterns
• Strategies for de-escalation and effective responses to high-conflict situations
• Development of practical conflict resolution and problem-solving skills
• Real-world examples and case studies to illustrate concepts

Who this course is for:

This course is ideal for a wide range of professionals who may encounter high-conflict behaviors in their work, including:

• Lawyers and law students
• Business owners and managers
• HR professionals
• Administrators
• Health and medical practitioners
• Anyone interested in improving their conflict resolution skills

How learners can use these skills in the real world:

• Identify and manage high-conflict clients or colleagues more effectively
• Implement strategies to de-escalate tense situations in legal disputes or business negotiations
• Improve overall workplace communication and problem-solving
• Reduce stress and increase productivity when dealing with high-conflict individuals
• Enhance professional reputation by demonstrating advanced conflict resolution skills
• Apply predictive behavior pattern recognition to anticipate and prevent high-conflict situations

Syllabus:

By enrolling in this course, you'll gain invaluable insights from world-leading experts in high-conflict behavior management. You'll develop a toolkit of strategies for handling high-conflict people, enhancing your problem-solving abilities, and improving your conflict resolution skills. These competencies are increasingly vital in today's complex legal and business environments, making this course an essential investment in your professional development.