Course Description
This cutting-edge course is designed to equip healthcare professionals with essential skills for providing compassionate and effective care in the rapidly expanding field of telemedicine. As healthcare systems increasingly adopt virtual visits to protect both patients and clinicians, this course addresses the unique challenges of maintaining meaningful connections across digital platforms.
What students will learn
- Strategies to prepare intentionally for telemedicine visits
- Techniques for active listening in virtual environments
- Methods to establish goals and priorities with patients remotely
- Approaches to engage with patients' families and home environments virtually
- Skills to recognize and respond to non-verbal cues in digital interactions
Prerequisites
This advanced-level course is open to a wide range of healthcare professionals, and there are no specific prerequisites. However, a basic understanding of healthcare practices and patient interaction is beneficial.
Course Content
- The Presence 5 model for humanistic virtual care
- Preparing for telemedicine visits with intention
- Listening intently and completely during virtual consultations
- Agreeing on priorities and goals with patients remotely
- Connecting with patients' stories and environments virtually
- Exploring and responding to emotional cues in digital interactions
- Best practices for maintaining professionalism in telemedicine
- Strategies for enhancing patient engagement in virtual settings
Who this course is for
- Physicians
- Nurses and Advanced Practice Nurses
- Physician Assistants
- Fellows and Residents
- Physical Therapists
- Psychologists
- Social Workers
- Any healthcare professional interested in improving their telemedicine skills
Real-world Application
The skills acquired in this course are immediately applicable to the growing field of telemedicine. Learners will be able to:
- Conduct more effective and empathetic virtual consultations
- Improve patient satisfaction and outcomes in telemedicine visits
- Enhance communication with patients and their families remotely
- Adapt traditional in-person care techniques to digital platforms
- Contribute to the advancement of telehealth practices in their organizations
- Provide high-quality care while maintaining safety during pandemics or other crises
Syllabus
While a detailed syllabus is not provided, the course structure follows the Presence 5 model, focusing on:
- Preparing with intention
- Listening intently and completely
- Agreeing on what matters most
- Connecting with the patient's story
- Exploring emotional cues
