This innovative, introductory-level course is designed to equip you with the knowledge and strategies needed to effectively handle high-conflict situations in legal disputes and business settings. Co-developed by world-renowned experts Bill Eddy and Megan Hunter, co-founders of the High Conflict Institute in the U.S., and Tania Sourdin, Head of School and Dean at Newcastle Law School in Australia, this course offers a unique opportunity to learn from the best in the field.
What students will learn from the course:
- Categorization and description of common high-conflict behaviors
- Understanding the causes and impacts of high-conflict behaviors
- Effective strategies for responding to high-conflict situations
- Development of advanced conflict resolution and problem-solving skills
- Techniques for de-escalation and managing high-conflict people
- Recognition of predictive behavior patterns in high-conflict individuals
Pre-requisites or skills necessary to complete the course:
This course is designed for beginners and does not require any specific prerequisites. However, a basic understanding of professional environments and interpersonal communication would be beneficial.
The course will cover:
- Definition and recognition of high-conflict behaviors
- Causes of high-conflict behaviors and their impact on individuals and workplaces
- The cycle of high-conflict and predictive behavior patterns
- Strategies for de-escalation and effective responses to high-conflict situations
- Development of practical conflict resolution and problem-solving skills
- Real-world examples and case studies to illustrate concepts
Who this course is for:
This course is ideal for a wide range of professionals who may encounter high-conflict behaviors in their work, including:
- Lawyers and law students
- Business owners and managers
- HR professionals
- Administrators
- Health and medical practitioners
- Anyone interested in improving their conflict resolution skills
How learners can use these skills in the real world:
- Identify and manage high-conflict clients or colleagues more effectively
- Implement strategies to de-escalate tense situations in legal disputes or business negotiations
- Improve overall workplace communication and problem-solving
- Reduce stress and increase productivity when dealing with high-conflict individuals
- Enhance professional reputation by demonstrating advanced conflict resolution skills
- Apply predictive behavior pattern recognition to anticipate and prevent high-conflict situations
Syllabus:
Week 1: Introducing High-Conflict Behaviors
- Defining high conflict
- Recognizing high-conflict behaviors
Week 2: Causes and Impacts of High-Conflict Behaviors
- When do unmanaged emotions become high-conflict?
- How does high-conflict behavior affect the workplace, the individual, and others?
Week 3: Cycle of High-Conflict
- Predictive behavior patterns of high-conflict people
- De-escalating and responding to high conflict
By enrolling in this course, you'll gain invaluable insights from world-leading experts in high-conflict behavior management. You'll develop a toolkit of strategies for handling high-conflict people, enhancing your problem-solving abilities, and improving your conflict resolution skills. These competencies are increasingly vital in today's complex legal and business environments, making this course an essential investment in your professional development.
