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Transforming Service Delivery for the 21st Century: Strategies for the Public Good | Harvard University

Transforming Service Delivery for the 21st Century: Strategies for the Public Good | Harvard University

This is a two-week online executive program led by Faculty Chair Mark Fagan. The highly interactive program consists of live faculty-led sessions and offers a unique approach based in both theory and practice. Class sessions include case studies from around the world highlighting service delivery challenges and how they can be solved. In addition, in-class simulations and break-out activities will foster peer discussion.

This program was previously offered under the name Delivering Public Services: Efficiency, Equity and Quality.

Course Page
Price
$4,800
Delivery
Online
Date
January 13 - January 24, 2025
Level
Intermediate
Language
English