Smarter Collaboration Master Class: Advanced Practices to Transform Client Service and Engage Your Workforce | Harvard University

Professional service firm leaders are being asked to solve increasingly complex problems and provide comprehensive solutions to clients and boost profits. In her books Smart Collaboration and forthcoming Smarter Collaboration, Dr. Heidi K. Gardner shows when specialists collaborate across silos, firms can earn higher margins, enhance client service, engage and retain the best talent, and gain a competitive edge.

The Smarter Collaboration Master Class focuses on how to capture those benefits and shows senior leaders how to move from a collaboration-backed strategy to real behavioral change. This engaging, highly interactive program, focuses on the structures, tools, and practical steps to promote collaboration and drive business performance.

Now open to leaders from all types of professional service firms including accounting, consulting, engineering, law, and other professions.